Privacy Policy

1. Who We Are

American Turf & Insulation Group operates the Junk Rhinos junk removal and hauling business and the junkrhinos.com website. We are responsible for the personal information collected through the Site and the Services. You can reach us using the contact details in the "Contact Us" section below.

2. Information We Collect

We collect information in three ways: information you provide to us directly, information we collect automatically when you use the Site, and information we receive from third parties.

Information you provide to us. When you request an estimate, book a job, subscribe to our newsletter, or otherwise contact us, you may provide:

• Your name;
• Your phone number;
• Your email address;
• Your service location, including ZIP code and street address;
• Details about the items or materials you want removed and any notes or messages you send us;
• Your newsletter subscription email address; and
• Payment information, if you choose to prepay for a booking online. Payment card details are collected and processed directly by our third-party payment processor and are not stored on our servers.

Information we collect automatically. When you visit the Site, we and our service providers may automatically collect:

• Your IP address and general geographic location;
• Device and browser type, operating system, and language settings;
• Pages you view, links you click, and the dates and times of your visits;
• The website or source that referred you to the Site; and
• Similar usage and diagnostic data collected through cookies and comparable technologies.

Information from third parties. We may receive information about you from advertising and analytics partners and from lead-generation or referral sources that connect you with our Services.

3. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, measure and improve performance, and support our advertising. Cookies are small files stored on your device.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or you delete them. Some cookies are essential for the Site to function, while others are used for analytics and advertising.

You can control cookies through your browser settings, including by deleting existing cookies and blocking new ones. If you block essential cookies, some parts of the Site may not work properly. For more about advertising cookies and your choices, see the "Advertising and Analytics" section below.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates, quotes, and customer support;
• Schedule, perform, and follow up on junk removal and hauling services;
• Process bookings and, where applicable, payments;
• Send you service-related communications, including confirmations and updates, by phone, text message, or email;
• Send you marketing communications and newsletters that you have requested, from which you may opt out at any time;
• Operate, maintain, secure, and improve the Site and the Services;
• Measure the performance of our marketing and advertising, including Google Ads campaigns;
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues; and
• Comply with our legal obligations and enforce our Terms of Service.

5. How We Share Your Information

We do not sell your personal information. We share personal information only as described below:

• Service providers. We share information with vendors who perform services on our behalf, such as customer relationship management (CRM) systems, scheduling and lead-routing tools, hosting providers, email delivery services, and internal team-messaging tools, solely so they can perform those services for us.
• Payment processor. If you prepay for a booking online, your payment is processed by a third-party payment processor that handles your card details under its own privacy and security policies.
• Advertising and analytics partners. We share limited usage information with providers such as Google to measure Site performance and to deliver and measure advertising, as described below.
• Legal and safety. We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or wrongdoing.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

6. Advertising and Analytics

We use third-party services, including Google Analytics and Google Ads, to understand how visitors use the Site and to advertise our Services online. These providers use cookies and similar technologies to collect information about your use of the Site and other websites, and may use that information to show you ads for our Services, including remarketing to prior visitors.

You can control the advertising cookies and personalized ads you receive using the following tools:

• Google Ads Settings: https://adssettings.google.com;
• Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout;
• Digital Advertising Alliance opt-out: https://optout.aboutads.info; and
• Network Advertising Initiative opt-out: https://optout.networkadvertising.org.

Most web browsers also let you send a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our Site does not currently respond to them.

7. Text Messaging and Phone Communications

When you provide your phone number and request our Services, you consent to receive calls and text messages from us about your estimate, booking, and Services, including through automated technology where permitted by law. Message and data rates may apply, and message frequency varies.

Consent to receive marketing texts is not a condition of purchasing any Services. You can opt out of text messages at any time by replying STOP to any message from us, and you can ask to be removed from our calling or marketing lists by contacting us using the details below.

8. Your Choices and Rights

You have choices about how your information is used:

• Marketing communications. You can unsubscribe from marketing emails using the link in any such email, reply STOP to marketing texts, or contact us to opt out.
• Cookies and advertising. You can manage cookies through your browser and use the advertising opt-out tools listed above.
• Access, correction, and deletion. You may request that we provide, correct, or delete the personal information we hold about you, subject to legal exceptions.

Depending on where you live, you may have additional rights under applicable state privacy laws, such as the California Consumer Privacy Act. These may include the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising your rights. To exercise any of these rights, contact us using the details below. We will take reasonable steps to verify your identity before responding.

9. Data Retention

We retain personal information for as long as needed to provide the Services, maintain business and financial records, resolve disputes, enforce our agreements, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site and the Services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Third-Party Links

The Site may contain links to third-party websites and services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site or the Services after we post changes means you accept the updated Policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: hello@junkrhinos.com
• Phone: (877) 283-1595
• Business: American Turf & Insulation Group
• Website: junkrhinos.com